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Product Care

eVent® Care Instructions

Build up of dirt, sweat and body oils can have an effect on the performance of your jacket, compromising the effectiveness of the membrane and also the Durable Water Repellent (DWR) treatment.

Therefore, it’s important to wash your jacket when it starts to look dirty, or if water is no longer ‘beading’ on the surface of the fabric.

Please follow the washing instructions label inside your garment carefully:

1. Close the main & pit zippers, but leave the pocket zips open. Release the tension on all elastic drawcords & secure the Velcro cuff at it’s widest.
2. Wash your garment in the machine with a non-bio detergent at a maximum of 40°c. It’s recommended to use a second rinse cycle to remove any residual soap.
3. Remove your garment from the machine and shake off any excess water.
4. If possible, dry your garment in a tumble dryer on a low heat setting, checking it at regular intervals. This will help to re-activate the DWR. If you don’t have a tumble dryer you can hang it over a gentle heat source, ie a radiator, or inside an airing cupboard, or you can also iron the face side of the fabric as long as you have a tea towel between the iron and the fabric, and the iron is set to a low-medium heat.

How to re-apply Durable Water Repellent (DWR) to your jacket

DWR is a water repellent coating which is applied to the surface of the fabric and encourages water to bead and roll off.

If your garment is no longer beading water, you may like to try washing and drying it first as this can help to restore the DWR performance, as a build up of dirt, sweat and body oils can have an effect. If you’ve washed your garment and water is still not beading you will need to re-apply DWR. This can be easily done in the washing machine or as a spray treatment. We recommend Grangers or Nikwax, and these products can be found online or in most Outdoor retailers. Please follow the instructions on the manufacturers packaging.

 Dupont Teflon Down Care Instructions

Down relies on air to retain warmth, so it’s important to allow your garment space to breathe when you’re not wearing it. Do not store it folded or tightly packed, and if your down gets damp, air it thoroughly and make sure it’s dry before storing away.

Down is best washed only if necessary, as it’s essential to make sure the down is completely dry and this can take a few hours. If your garment is showing signs of dirt or sweat, or the down is starting to lose loft or clump, it’s probably best to give it a wash.

We would recommend using a Down specific detergent, for example Nikwax Down Wash Direct.

1. Hand or machine wash on a gentle 40°c cycle. It’s recommended to use a second rinse cycle to remove any residual soap.
2. Remove your garment from the machine and carefully shake off any excess water, supporting the weight of the garment as it will be heavier than usual.
3. Dry your garment in a tumble dryer on a low heat setting, checking it at regular intervals. It’s a good idea to add dryer balls or a tennis ball wrapped in some socks, to aid in the loosening of the down. You will also need to manipulate the down within the baffles to restore loft.

Ensure your garment is completely dry before storing to avoid clumping or mould.

We ensure that all our Down is ethically produced and RDS certified as being from non-live pluck sources.

WARRANTY & GUARANTEE

When purchasing your item from a registered stockist you enter into a contract of sale with them. If you experience a problem with your FJERN product, and the item is less than a year old, we would recommend contacting the stockist first as they will have a warranty & returns policy in place to provide a hassle free service.

Outside of your warranty with the stockist, all products come with a guarantee that covers the original owner, with proof of purchase, for up to 2 years. We are aware that from time to time faults can appear. Should a product fail due to defects in workmanship and/or materials, we will firstly endeavour to repair the item. We're keen to avoid landfill, so this would be our preferred option, however if the item is unrepairable we will replace the garment at our discretion. All claims will be judged on a case by case basis.

Failure to produce proof of purchase invalidates your warranty/guarantee.

Products which are damaged as a result of accident, wear and tear, improper care or negligence, or the natural breakdown of materials over time are excluded from warranty/guarantee. In these situations we are happy to help organise a repair where possible, at the customers expense.

Please contact us at support@fjern.equipment for any further enquiries
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